Senior Manager - NetSuite Enterprise Applications and Architecture

About the Company:

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers.

Job Summary:

The Senior Manager, NetSuite Enterprise Applications & Architecture will lead hands-on NetSuite implementation, configuration, testing, deployment, and ongoing platform ownership. The role requires strong expertise in NetSuite financials, inventory, procurement, order management, and distribution workflows. The ideal candidate will drive solution design, validate business processes, maintain financial controls, and ensure a scalable, reliable ERP environment.

Responsibilities:

NetSuite implementation and solution ownership

• Participate directly in solution design, configuration, prototyping, testing, deployment, hypercare, and stabilization.
• Learn and document company's current processes, legacy applications, business rules, controls, data structures, and operational dependencies before replacing or redesigning them.
• Translate business requirements into practical NetSuite designs that favor standard functionality when it meets the business need.
• Review partner-proposed designs, identify gaps and downstream consequences, and challenge recommendations that create avoidable complexity, weak controls, or poor operational outcomes.
• Own material application design decisions and maintain functional architecture, configuration, decision, and support documentation.Financial management and controls
• Support the design and configuration of general ledger, accounts payable, accounts receivable, cash management, bank reconciliation, intercompany activity, financial dimensions, allocations, fixed assets, and period close
• Understand and validate the accounting consequences of transaction design across sales, purchasing, inventory, fulfillment, billing, returns, credits, and adjustments
• Protect subledger-to-general-ledger integrity through reconciliations, conversion validation, controlled posting logic, and clear exception handling.
• Partner with Finance to establish approvals, role permissions, audit trails, segregation of duties, and other control requirements.
• Validate financial reporting outputs and ensure configuration supports accurate, explainable, and repeatable close processes.Order to cash and customer operations
• Design and support customer master data, sales orders, pricing, allocations, fulfillment, invoicing, payments, returns, credits, and related workflows.
• Support both owned-inventory and drop-ship transaction models, including customer-specific item references and order requirements.
• Evaluate the effect of design choices on customer service, warehouse execution, fulfillment accuracy, margin, and accounting.
• Work with process owners to define exceptions, approvals, controls, and measurable acceptance criteria for end-to-end customer transactions.Procure to pay inventory and warehouse processes
• Design and support vendor master data, purchasing, purchase orders, receiving, vendor bills, matching, landed cost, payments, and returns.
• Support item master design, units of measure, locations, lot traceability, transfers, adjustments, cycle counts, costing, and inventory reconciliation.
• Address food-distribution requirements such as master case and break pack, assemblies, repack, catch weight, lot control, and related accounting flows when applicable.
• Confirm that application design works in the operating environment and does not shift hidden effort or control risk into warehouse, procurement, customer service, or Finance teams.Configuration administration and release governance
• Configure or oversee roles, permissions, forms, fields, workflows, saved searches, dashboards, approval processes, and application preferences.
• Establish standards for configuration, customization, SuiteFlow, SuiteScript, naming, documentation, and environment management.
• Evaluate native functionality before approving extensions and ensure each customization has a clear owner, business purpose, test plan, and support approach.
• Maintain disciplined development, test, sandbox, and production practices with documented change control and release procedures.
• Support production issues, perform root-cause analysis, and manage an enhancement backlog based on business value, control risk, and operational need.Master data testing and cutover
• Help define customer, vendor, item, pricing, chart-of-accounts, location, and other master-data structures, ownership, approval rights, and system-of-record boundaries.
• Participate in data mapping, cleansing, conversion, validation, and reconciliation with clear acceptance criteria.
• Develop and execute end-to-end test scenarios covering normal transactions, exceptions, integrations, financial posting, operational handoffs, and reporting.
• Take an active role in conference-room pilots, system and integration testing, user acceptance testing, cutover rehearsals, go-live readiness, and hypercare.
• Reject incomplete testing or unresolved defects that could compromise financial integrity, inventory accuracy, customer service, or operational continuity.Long term platform ownership
• Become a primary internal owner and subject-matter expert for the NetSuite application environment.
• Build sufficient internal knowledge to reduce unnecessary dependence on outside consultants while using specialized partners where they add value.
• Maintain current documentation, operating procedures, configuration standards, training materials, and decision history.
• Evaluate new capabilities and enhancements against business value, total cost, control implications, operational impact, and supportability.
• Help establish a scalable ERP operating model that can support organic growth, new operating requirements, and future acquisitions.

Qualifications:

• More than 7 years of ERP implementation, enterprise applications, or ERP administration experience, including at least five years of meaningful hands-on NetSuite experience.
• Participation in at least one full-cycle NetSuite implementation with direct responsibility for design, configuration, testing, conversion, cutover, or stabilization.
• Strong knowledge of NetSuite financials and core ERP capabilities, including general ledger, accounts payable, accounts receivable, order management, purchasing, and inventory.
• Working knowledge of accounting fundamentals, inventory accounting, financial controls, reconciliations, and subledger-to-general-ledger integrity.
• Demonstrated ability to understand complex business processes and translate them into practical, supportable system designs.
• Hands-on experience with roles, permissions, workflows, saved searches, reporting, master data, data conversion, and test execution.
• Ability to assess operational impacts and work effectively with Finance, procurement, operations, warehouse, customer service, and technology teams.
• Ability to evaluate and challenge consultant or vendor recommendations using business, accounting, control, data, and operational evidence.
• Strong documentation, troubleshooting, communication, and decision-making skills.
• Willingness to remain hands-on throughout implementation and long-term operation of the platform.

Preferred Qualifications

• NetSuite OneWorld experience and relevant NetSuite certifications.
• Food distribution, wholesale distribution, manufacturing, or another inventory-intensive industry background.
• Experience with lot-controlled inventory, catch weight, repack, assemblies, drop ship, EDI-enabled transactions, or complex pricing.
• Experience migrating from Microsoft Dynamics GP or another legacy ERP.
• Familiarity with SuiteFlow, SuiteScript, SuiteAnalytics, NetSuite APIs, and integration concepts.
• Experience supporting multi-entity or acquisition-driven organizations.

Why Join Relay Human Cloud? ✨

🌍 Opportunities to work with global clients

🤝 Dynamic and collaborative work environment

⚖️ Excellent work-life balance – 5-day workweek

🩺 Comprehensive health & accident insurance

🌴 Generous paid time off and holidays

🍽️ Complimentary lunches & dinners

🏆 Quarterly, Semi-Annual & Annual recognition, rewards, and giveaways

📚 Employee development programs – Communication, Soft Skills, and more

🎉 Vibrant cultural events – Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations

🎯 Excellent Employee Referral Program