IT Business Partner - Clinical

About the Role:

Following Narayana Health’s acquisition of PPG Hospitals in the UK, the organisation is progressing towards the adoption of Narayana Health’s Athma Hospital Information System (HIS) across 12+ hospital sites in UK. This transition involves migrating from existing clinical applications, including IMS Maxims (EMR/EPR), Medisight and Heyex (ophthalmology), Solus (endoscopy), Pisces (theatre management), and Adastra (emergency services).

The role will serve as a key IT interface between UK clinical stakeholders and the offshore technology team, translating clinical requirements into system enhancements, facilitating change and adoption, and supporting implementation, go-live readiness, and ongoing optimisation of clinical applications across the UK hospital network.

Location & Timings:

• Narayana Health Corporate Office, Electronic City - Phase 1, Bangalore
• This role will be required to work UK hours : 2:00pm - 11:00pm
• This will be a work from office role.

Experience:

• 5–8 years in healthcare IT, with 3+ years in an IT Business Partner / functional consultant / clinical applications role
• Hands-on experience implementing or supporting a hospital HIS/EMR/EPR (clinical modules)

Key Responsibilities:

• Act as the primary IT interface for clinical departments across all UK PPG sites
• Gather, document and prioritise clinical requirements and change requests for Narayana Health's Athma Hospital Information System.
• Liaise with clinical leads, CCIO, and nursing informatics teams in the UK
• Support clinical UAT, sign-off, and go-live readiness activities
• Help drive adoption of clinical workflows (inpatient, outpatient, OT, clinical documentation, orders and results) in the new HIS environment
• Coordinate with the offshore HIS Clinical Support team to resolve recurring functional issues
• Manage workflow transition and legacy data queries for retiring clinical applications

Skills Required:

• Strong grasp of clinical workflows: OP/IP, operating theatres, clinical documentation, orders and results, e-prescribing
• Proven stakeholder management with doctors, nurses and clinical informatics leadership
• Requirements gathering, change management and UAT coordination experience
• Excellent written and verbal communication for UK stakeholder engagement

Preferred Skills:

• Exposure to UK healthcare / NHS workflows (GP discharge summaries, clinical safety standards)
• Experience with specialty systems: ophthalmology, endoscopy, theatre management or emergency care
• Experience in offshore-onshore delivery models; willingness to travel to the UK occasionally