Senior Specialist - Business Analysis

Role Description

As a Service Leader in SRE Department

Manage operational and tactical governance for domains in scope

Prioritize operational and minor enhancement demand across the portfolio

Translate business and service needs into an executable backlog

Coordinate daytoday service delivery with suppliers and internal stakeholders

Monitor service performance delivery progress budget and issue resolution

Escalate service risks bottlenecks and crossteam dependencies

Support continuous improvement in stability efficiency and flow

Coordinate modernization and decommissioning activities

Manage escalations and gather requirements and topics for Service Improvements

Financial follow up of areas and applications in scope

Support client DTO and TDBAGF Application teams in achieving maturity in Group Priority 0 KPIs and initiatives

Own demand intake model and enforce prioritization rules agreed with business and suppliers

Approve operational priorities within agreed service and budget boundaries

Comments On Experience Skills

Service oriented mindset and business mindset

Experience of governance directing planning and monitoring of ISIT services

Experience from functional management in a global context

Strong experience within Application Operations is an advantage

Experience with steering projects and programs

Knowledge and experience of ITIL SIAM is an advantage

Excellent communication presentation skills

Possess a strong inner drive to reach results and secure deliveries

Strong organizational skills with the ability to handle numerous tasks simultaneously and prioritize topics

Complete proficiency in English

Candidate needs to travel to client office C V Raman Nagar Bagmane for 2 to 3 days or all days wherever applicable