Conversational AI Lead / Manager

Provana
New Delhi, Delhi, India

Company Description Provana is a specialized knowledge process management company that combines advanced technology with human-enabled solutions for the credit and collections, legal processing, and revenue cycle management sectors. The organization focuses on a client-centric and collaborative approach to drive continuous improvement in return on investment. Provana emphasizes process, performance, and profit, supporting sustained success for its clients. Founded in 2011 and headquartered in the Chicago suburb of Lisle, IL, Provana has grown into a trusted partner for businesses seeking operational excellence.

Role Description The Conversational AI Lead / Manager is a full-time, on-site role based in New Delhi. This role is responsible for leading the design, development, and optimization of conversational AI solutions, including chatbots and virtual assistants, to support client operations across credit and collections, legal processing, and revenue cycle management. Day-to-day responsibilities include overseeing AI project roadmaps, collaborating with cross-functional teams to gather requirements, guiding data scientists and engineers on model development, and ensuring conversational flows align with business objectives and compliance standards. The role involves monitoring performance metrics, conducting A/B testing, refining NLP models, and implementing continuous improvements based on user feedback and analytics. The Conversational AI Lead / Manager will also be expected to mentor team members, contribute to best practices, and support client presentations and solution demos.

Qualifications

  • Strong skills in conversational AI design, including experience with chatbot frameworks, virtual assistant platforms, and conversation flow mapping.
  • Proficiency in natural language processing (NLP) and machine learning fundamentals, with hands-on experience in training, testing, and tuning AI models.
  • Experience in product or project management for AI or software solutions, including roadmap planning, stakeholder communication, and delivery oversight.
  • Ability to analyze data and performance metrics, interpret user behavior, and translate insights into actionable improvements for AI solutions.
  • Excellent communication, collaboration, and documentation skills, with the ability to work closely with technical teams and business stakeholders.
  • Prior experience in domains such as credit and collections, legal processing, or revenue cycle management is highly beneficial.
  • Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Information Technology, or a related field, or equivalent practical experience.
  • Demonstrated leadership experience, including mentoring team members and contributing to a culture of continuous learning and innovation.

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Questions about this job

How do I apply for the Conversational AI Lead / Manager job at Provana?

Use the apply link on this page: you apply directly with Provana on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Provana want for this Conversational AI Lead / Manager role?

The job description asks for conversational AI design, chatbot frameworks, virtual assistant platforms, conversation flow mapping, natural language processing (NLP), machine learning fundamentals, training and testing. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Provana?

Apply to the Provana roles that match your experience, and tailor your resume to each job description: for this role that means showing conversational AI design, chatbot frameworks, virtual assistant platforms. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Conversational AI Lead / Manager job remote or onsite?

This is based in New Delhi, Delhi.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with Provana, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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