Product Manager-Credit Cards

IDFC FIRST Bank
Mumbai, Maharashtra, India

Job Requirements

Job Requirements

Role/ Job Title: Product Manager-Credit Cards

Function/ Department: Retail Banking

Job Purpose:

The role will be responsible for driving portfolio outcomes through tele-calling and customer engagement channels across retention, 365-day closure prevention, usage activation, RTO, and related portfolio programs. The incumbent will manage channel performance, governance, VOC, and productivity across a large calling setup while also leading automation and process optimization initiatives to improve operational efficiency, customer experience, and portfolio outcomes.

Roles & Responsibilities:

  • Own and drive business outcomes across calling channels covering 365-day intent & usage, retention, usage activation, RTO, dormant customer activation, and other portfolio management programs.
  • Manage and govern a calling setup of approximately 70 callers across internal and partner channels to ensure achievement of portfolio KPIs.
  • Track, monitor, and improve channel productivity, conversion metrics, quality scores, and customer engagement outcomes.
  • Drive Voice of Customer (VOC) reviews and implement process improvements to enhance customer experience and campaign effectiveness.
  • Define channel strategies, customer targeting frameworks, calling journey enhancements, and execution governance to improve portfolio performance.
  • Partner with Operations, Analytics, Digital, Technology, Compliance, and Vendor Management teams for seamless execution of channel-led initiatives.
  • Prepare performance reviews, business insights, and management updates for senior stakeholders.
  • Monitor and optimize key portfolio metrics including activation, retention, usage, reactivation, closure prevention, and campaign effectiveness.
  • Drive automation and efficiency initiatives including AI-led interventions, and other digital enablement projects.
  • Identify opportunities to reduce manual effort and improve channel productivity through workflow automation and process redesign.
  • Support portfolio analytics, customer segmentation, and campaign optimization initiatives.
  • Evaluate new technologies, tools, and customer engagement mechanisms to improve operational effectiveness.
  • Conduct benchmarking and identify industry best practices across customer servicing, retention, and engagement channels.
  • Ensure compliance with regulatory, audit, risk, and internal governance requirements.

Education Qualification (Fulltime):

Graduation: Bachelor’s in engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management

Experience: 1 to 3 years of experience in portfolio, channel management.

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Questions about this job

How do I apply for the Product Manager-Credit Cards job at IDFC FIRST Bank?

Use the apply link on this page: you apply directly with IDFC FIRST Bank on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does IDFC FIRST Bank want for this Product Manager-Credit Cards role?

The job description asks for portfolio management and channel management. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at IDFC FIRST Bank?

Apply to the IDFC FIRST Bank roles that match your experience, and tailor your resume to each job description: for this role that means showing portfolio management, channel management. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Product Manager-Credit Cards job remote or onsite?

This is based in Mumbai, Maharashtra.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with IDFC FIRST Bank, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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