Implementation Manager

Company Description Umbrella Protection Systems is a technology company focused on enhancing logistics and supply chain management through innovative software solutions. Founded nearly five years ago by alumni of NIT Trichy, the organization has quickly become a leading provider of Logistics ERP, Learning Management Systems (LMS), and advanced GPS management platforms. The founders’ combined expertise in logistics and technology has helped the company earn strong market trust and build a growing customer base. Umbrella Protection Systems offers an open, learning-driven work environment, supported by a portfolio that includes web platforms like LMS and GPSGAADI, as well as Android applications available on the Google Play Store.

Role Description The Implementation Manager role is a full-time, on-site position based in Ahmedabad. This role is responsible for planning, coordinating, and executing the implementation of Umbrella Protection Systems’ logistics and GPS solutions for new and existing clients. Day-to-day tasks include gathering client requirements, configuring and testing systems, managing project timelines, and ensuring successful go-live and user adoption. The Implementation Manager will collaborate closely with product, engineering, and support teams, conduct training sessions for client stakeholders, and provide post-implementation guidance to optimize solution usage. The role also involves monitoring implementation quality, identifying process improvements, and contributing feedback to enhance product features and implementation methodologies.

Qualifications

• Strong project management and coordination skills, with experience managing software or ERP implementations.
• Ability to gather and analyze business requirements, map workflows, and translate operational needs into system configurations.
• Knowledge of logistics, supply chain processes, or related enterprise systems (ERP, GPS tracking, LMS) is highly beneficial.
• Proficiency in client communication, stakeholder management, and conducting training or onboarding sessions.
• Comfort working with web applications and mobile apps, with basic technical aptitude for troubleshooting implementation issues.
• Excellent written and verbal communication skills in English; additional local language skills are a plus.
• Proven ability to work collaboratively in a fast-paced environment, with strong problem-solving and organizational skills.
• Bachelor’s degree in Engineering, Information Technology, Business, Logistics, or a related field; relevant implementation or consulting experience preferred.