Lab Informatics Application Engineer

Agilent Technologies
Chandigarh, Chandigarh, India

Job Description

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.

Key Responsibilities:

  • Presales:
  • Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.
  • Deliver technical presentations, demonstrations.
  • Post-sales:
  • Analyze customer's needs, and translate this into SLIMS workflows
  • Configure the SLIMS platform to match the lab's requirements
  • Build plugins for connecting instruments or displaying custom forms or portals
  • Act as the customer voice to influence future product design to meet customer needs
  • Lead or support project delivery, ensuring solutions are implemented effectively.
  • Train the customer.
  • Script a lab's in-silico tools into our integration framework
  • Project management for OpenLab solutions and SLIMS solution delivery.
  • Post-delivery:
  • Provide remote and on-site troubleshooting to maintain customer satisfaction.
  • Technical support for customers' critical escalations.
  • Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.

Qualifications

  • Bachelor's or Master's Degree or equivalent.
  • Post-graduate, certification and/or license may be required.
  • Typically, at least 4+ years relevant experience for entry into this level
  • Knowledge on programming languages such as Java or Python with proven coding skills
  • Evidence of proven track record of solution delivery on Implementation team, or related experience
  • Ability to quickly grasp customer requirements and document the requirements
  • Outstanding communication and organizational skills
  • Excellent analytical, and problem-solving skills
  • Ability to build and foster good relationships
  • Ability to balance competing priorities
  • Ability to work under pressure and meet tight deadlines
  • Self-motivated and directed individual
  • Team-oriented perspective
  • Willingness to travel 70% of the time, for business requirements and client meetings
  • Early understanding on OpenLab solutions, SLIMS would be added advantage
  • Experience on LIMS and project management would be an added advantage to have

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

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Questions about this job

How do I apply for the Lab Informatics Application Engineer job at Agilent Technologies?

Use the apply link on this page: you apply directly with Agilent Technologies on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Agilent Technologies want for this Lab Informatics Application Engineer role?

The job description asks for Bachelor's or Master's Degree or equivalent, Knowledge on programming languages such as Java or Python with proven coding skills, Ability to quickly grasp customer requirements and document the requirements, Outstanding communication and organizational skills, Excellent analytical, and problem-solving skills, Ability to build and foster good relationships, Ability to balance competing priorities and Ability to work under pressure and meet tight deadlines. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Agilent Technologies?

Apply to the Agilent Technologies roles that match your experience, and tailor your resume to each job description: for this role that means showing Bachelor's or Master's Degree or equivalent, Knowledge on programming languages such as Java or Python with proven coding skills, Ability to quickly grasp customer requirements and document the requirements. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Lab Informatics Application Engineer job remote or onsite?

This is based in Chandigarh, Chandigarh.

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