ServiceNow SOMT BA- Telecom Domain

US based Law Firm
India

Position: ServiceNow SOMT Business Analyst

Experience: 5–10 Years (Preferred)

Location: PAN India

Employment Type: Full-Time / Contract

Role OverviewWe are seeking an experienced ServiceNow SOMT Business Analyst-Telecom Domain with a strong understanding of telecom business processes, Sales and Order Management for Telecommunications, and ServiceNow platform capabilities.

Key Responsibilities

  • Conduct requirement-gathering workshops with telecom business stakeholders.
  • Analyze and document end-to-end telecom sales and order management processes.
  • Gather functional requirements for order capture, validation, decomposition, orchestration, fulfillment, and fallout management.
  • Translate business requirements into functional specifications, user stories, and acceptance criteria.
  • Define and document As-Is and To-Be business processes.
  • Work closely with ServiceNow SOMT architects and developers to ensure accurate implementation.
  • Support product catalog mapping, customer order workflows, and service order lifecycle definitions.
  • Coordinate requirements for integrations with CRM, CPQ, billing, inventory, provisioning, and other BSS/OSS platforms.
  • Prepare BRDs, FRDs, process flow diagrams, user stories, and functional design documents.
  • Participate in Agile ceremonies, backlog grooming, sprint planning, and solution demonstrations.
  • Support SIT, UAT, defect triage, and business validation.
  • Identify process gaps and recommend improvements using ServiceNow capabilities.Mandatory Skills
  • Strong experience as a Business Analyst in ServiceNow or telecom transformation projects.
  • Functional knowledge of ServiceNow SOMT / telecom order management.
  • Good understanding of telecom BSS/OSS processes.
  • Experience with customer order management, service order management, and fulfillment workflows.
  • Ability to create BRDs, FRDs, user stories, acceptance criteria, and process maps.
  • Familiarity with ServiceNow CSM, Order Management, or related telecom solutions.
  • Experience with Agile/Scrum methodologies and tools such as Jira.
  • Strong communication, stakeholder engagement, and analytical skills.Preferred Skills
  • Knowledge of TM Forum frameworks, eTOM, SID, and relevant Open APIs.
  • Experience with telecom product catalogs and product-to-service mapping.
  • Understanding of order decomposition, orchestration, and fallout handling.
  • Familiarity with ServiceNow Flow Designer and IntegrationHub from a functional perspective.
  • Experience working with telecom operators or communications service providers.
  • ServiceNow certifications or relevant business analysis certifications.

Email: florence@ambirajconsulting.com

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Questions about this job

How do I apply for the ServiceNow SOMT BA- Telecom Domain job at US based Law Firm?

Use the apply link on this page: you apply directly with US based Law Firm on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does US based Law Firm want for this ServiceNow SOMT BA- Telecom Domain role?

The job description asks for ServiceNow SOMT, telecom order management, telecom BSS/OSS processes, customer order management, service order management, fulfillment workflows, BRDs and FRDs. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at US based Law Firm?

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Is this ServiceNow SOMT BA- Telecom Domain job remote or onsite?

This is based in India.

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