Auto Salesforce Consultant

I-novate Technologies Ltd

India

Job Description: Auto Salesforce Consultant

Position Title: Auto Salesforce Consultant

Remote/ Hybrid/ Onsite

Permanent position/ Contract - Open for both

Job Overview

We are seeking an experienced and highly skilled Auto Salesforce Consultant to join our team

You will be responsible for designing, configuring, customizing, and maintaining Salesforce solutions tailored specifically to the automotive retail, dealer management, and customer lifecycle processes. The ideal candidate will have a strong background in Salesforce (specifically Sales Cloud, Service Cloud, Experience Cloud, or Salesforce Automotive Cloud) and a deep understanding of the automotive OEM-Dealer relationship.

Key Responsibilities

1. Solution Design & Implementation

Configure and customize the Salesforce platform (Sales Cloud, Service Cloud, Experience/Community Cloud, and Salesforce Automotive Cloud ).
business requirements (e.g., lead management, test drive bookings, vehicle inventory, booking allocations, vehicle delivery, and post-sales servicing) into scalable Salesforce solutions.
Build declarative automation solutions using Salesforce Flows, Workflow Rules, and Process Builders.

2. Custom Development & Integration

Develop custom solutions using Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC)where declarative options are insufficient.
Integrate Salesforce with third-party systems such as payment gateways, connected car APIs, and marketing automation tools.
Design and manage robust REST/SOAP APIs for seamless real-time data exchange.

3. Automotive Domain Management

Map and optimize the end-to-end automotive customer journey: from initial inquiry (lead generation) to showroom visits, test drives, vehicle booking, financing, delivery, and aftermarket service.
Configure Dealer Portals (Experience Cloud) to streamline communication, lead routing, and inventory visibility between (OEM) and its dealer partners.

4. Collaboration, Support & Deployment

Collaborate closely IT team, business stakeholders, and dealer representatives to gather requirements and conduct User Acceptance Testing (UAT).
Manage release management processes, deployment pipelines (using Copado, Jenkins, or Salesforce DX), and post-deployment hypercare support.
Provide technical troubleshooting, perform root-cause analysis, and resolve platform issues.

Required Skills & Qualifications

Technical Skills:

Salesforce Core: Strong hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud (Community Cloud).
Automotive Cloud (Highly Preferred): Experience or strong conceptual knowledge of the Salesforce Automotive Cloud (Vehicle Console, Driver Console, Household Management, Automotive Lead Management).
Development: Proficiency in Apex, SOQL, SOSL, Lightning Web Components (LWC), and Aura Components.
Declarative Tools: Mastery of Salesforce Flows and complex validation rules.
Integrations: Strong experience with API integrations (MuleSoft, REST, SOAP) connecting Salesforce to external DMS or SAP systems.

Domain & Soft Skills:

Automotive Industry Experience: Minimum 2 years of experience working on IT/Salesforce projects for automotive OEMs, dealerships, or automotive retail clients.
Excellent communication and presentation skills to interact directly with
Strong analytical, problem-solving, and requirement-gathering capabilities.

Preferred Certifications

Salesforce Certified Administrator / Advanced Administrator
Salesforce Certified Platform Developer I (PD1) / Platform Developer II (PD2)
Salesforce Certified Sales Cloud Consultant / Service Cloud Consultant
Salesforce Certified Automotive Cloud Accredited Professional (Highly Valued)

Interested can share your updated resumeto priyanka.sharad@i-novateinfo.com

Feel free to contact me on Whatsapp +971555587805

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