Salesforce developer with ITSM

We are looking for a passionate and experienced Senior Salesforce Developer to join our growing team and play a key role in building a next-generation Conversational Agentic ITSM Platform powered by Salesforce, Agentforce, AI, and MuleSoft.

This role is ideal for strong Individual Contributors (ICs) who enjoy solving complex technical challenges, building scalable enterprise solutions, and continuously learning emerging technologies. You will have the opportunity to shape innovative service experiences while working across Salesforce Service Cloud, Experience Cloud, Sales Cloud, Agentforce, and enterprise integration ecosystems.

Key Responsibilities

• Lead the design and development of Salesforce solutions supporting a modern Conversational Agentic ITSM Platform.
• Build intelligent service experiences leveraging Agentforce, conversational workflows, AI-driven automation, and enterprise service management capabilities.
• Design and develop scalable solutions using Apex, Lightning Web Components (LWC), Flows, Platform Events, and Salesforce APIs.
• Drive the implementation of service management processes including incident, request, knowledge, change, and employee support workflows.
• Develop reusable and scalable integration frameworks using MuleSoft Anypoint Platform and API-led connectivity patterns.
• Integrate Salesforce with enterprise applications including ITSM, HR, collaboration, monitoring, knowledge, and business platforms.
• Design and implement conversational experiences that enable autonomous issue resolution, intelligent routing, and self-service capabilities.
• Partner with architects, product owners, business stakeholders, and AI teams to define and deliver innovative business solutions.
• Contribute to technical architecture decisions, design reviews, code quality standards, and platform governance.
• Optimize application performance, scalability, security, and maintainability across Salesforce and integration ecosystems.
• Mentor junior developers through technical guidance, code reviews, and best-practice adoption while remaining a hands-on contributor.
• Stay current with Salesforce innovations including Agentforce, AI capabilities, Data Cloud, MuleSoft, and enterprise automation technologies.