Agile Software Engineer – Contact Center (Amazon Connect)

D4 Insight
Greater Hyderabad Area

Location: Hyderabad, India

Experience: 14+ Years

Role Overview

We are looking for experienced Agile Software Engineer to design, develop, and support scalable cloud-based contact center solutions. The role focuses on Amazon Connect, AWS services, CI/CD automation, omnichannel customer experiences, and AI-enabled contact center capabilities.

Key Responsibilities

  • Develop and maintain Amazon Connect solutions using Contact Flow Designer, AWS Lambda, and DynamoDB.
  • Build IVR/contact flows, routing logic, telephony integrations, and voice, chat, and email capabilities.
  • Support contact center migration and modernization initiatives.
  • Design integrations between contact center platforms and enterprise systems.
  • Develop APIs, microservices, and serverless solutions using AWS services.
  • Apply AI tools to improve development productivity, testing, refactoring, and documentation.
  • Contribute to AI-enabled customer experience capabilities, including intelligent routing and automation.
  • Collaborate with Product Owners and Agile teams to refine user stories and deliver production-ready software.
  • Develop automated unit and integration tests, conduct code reviews, and troubleshoot production issues.

Required Skills & Experience

  • 14+ years of overall software engineering experience.
  • Hands-on experience with Amazon Connect or similar CCaaS platforms such as Genesys Cloud, NICE, or Five9.
  • Knowledge of IVR/contact flows, routing logic, telephony integrations, and omnichannel customer experience solutions.
  • Experience with AWS IAM, Lambda, API Gateway, DynamoDB, S3, and RDS.
  • Experience with Jenkins, AWS CodePipeline, Git, and CI/CD automation.
  • Familiarity with Agile methodologies, including Scrum or Kanban, and tools such as Jira or Rally.
  • Strong analytical, problem-solving, communication, and collaboration skills.

Good to Have: AI development tools, Kafka, SNS/SQS, CloudWatch, Splunk, Terraform, CloudFormation, AWS certifications, and large-scale cloud or contact center transformation experience.

Apply Now: careers@d4insight.com

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Questions about this job

How do I apply for the Agile Software Engineer – Contact Center (Amazon Connect) job at D4 Insight?

Use the apply link on this page: you apply directly with D4 Insight on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does D4 Insight want for this Agile Software Engineer – Contact Center (Amazon Connect) role?

The job description asks for Amazon Connect, AWS services, CI/CD automation, IVR/contact flows, routing logic, telephony integrations, omnichannel customer experience solutions and AWS IAM. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at D4 Insight?

Apply to the D4 Insight roles that match your experience, and tailor your resume to each job description: for this role that means showing Amazon Connect, AWS services, CI/CD automation. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Agile Software Engineer – Contact Center (Amazon Connect) job remote or onsite?

This is based in Greater Hyderabad Area.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with D4 Insight, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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