Parlor Manager

Company Description Mercely’s is India’s first prebiotic and probiotic ice cream brand, dedicated to making ice cream an experience rather than just a dessert. The company crafts ice creams using real fruits, natural colors, and premium dairy sourced directly from farmers, reflecting a strong commitment to quality and responsible sourcing. With a focus on innovation, sustainability, and exceptional taste, Mercely’s has built a loyal customer base. The brand has rapidly expanded its presence across India and into international markets, offering team members the opportunity to grow with a dynamic, forward-looking company.

Role Description The Parlor Manager role is a full-time, on-site position based in Mumbai. The Parlor Manager oversees daily operations of the ice cream parlor, including opening and closing procedures, inventory management, and ensuring product quality and presentation meet Mercely’s standards. This role is responsible for supervising staff, scheduling shifts, training team members, and fostering a positive, customer-focused work environment. The Parlor Manager handles customer service issues, manages cash and billing, monitors hygiene and safety practices, and collaborates with management on local marketing initiatives and sales targets. The position requires hands-on engagement on the floor to deliver a memorable guest experience and support smooth, efficient operations.

Qualifications

• Experience in retail, food & beverage, or hospitality operations, with prior responsibility for managing a store, café, or parlor.
• Skills in team supervision, staff training, shift scheduling, and performance management.
• Strong customer service and communication skills, with the ability to handle guest feedback and resolve issues professionally.
• Basic knowledge of inventory control, ordering, cash handling, and daily reporting.
• Understanding of food safety, hygiene standards, and compliance with local regulations.
• Ability to work full time on-site in Mumbai, including weekends, evenings, and holidays as required.
• Organizational and problem-solving skills, with attention to detail in presentation and cleanliness.
• Comfort using POS systems and basic computer applications; familiarity with simple local marketing and promotions is an advantage.
• Previous experience in an ice cream parlor or similar specialty food outlet is a plus.
• Relevant educational background in hospitality, retail management, or a related field is preferred but not mandatory.