Platform Enginner/Service now Developer

Mondelēz International
Mumbai, Maharashtra, India

JD:

We are looking for an experienced Platform Engineer / ServiceNow Developer to join our global technology team. In this role, you will design, build, test, configure, and maintain scalable applications, automation workflows, service catalogs, and complex integrations across the ServiceNow platform. You will collaborate closely with cross-functional process owners, business analysts, and enterprise architects to translate complex requirements into upgrade-safe platform capabilities while driving platform efficiency, governance, and self-service automation.

Key Responsibilities

Platform Engineering & Development

  • Design & Architecture: Design, develop, and configure custom scoped applications, catalog items, flows, and modules within the ServiceNow platform in alignment with enterprise architecture standards.
  • Workflow Automation: Build robust workflows, subflows, and automated actions using Flow Designer, Workflow Editor, and IntegrationHub to automate business processes.
  • Custom Development: Write clean, maintainable server-side and client-side JavaScript utilizing Glide APIs, Business Rules, Client Scripts, UI Actions, Script Includes, and Access Control Lists (ACLs).
  • User Experience & Portal: Construct intuitive front-end components and Service Portal widgets using HTML, CSS, AngularJS/React, and Next Experience (UI Builder).Integration & System Health
  • API Integrations: Design and support secure REST/SOAP integrations, import sets, and transform maps to connect ServiceNow with cloud infrastructure, IAM systems, HRIS platforms, and third-party SaaS services.
  • Upgrade-Safe Engineering: Adhere to best practices that minimize customization overhead, ensuring seamless execution of platform family upgrades, patch deployments, and instance clones.
  • Platform Operations: Conduct performance tuning, script profiling, log analysis, and issue troubleshooting to ensure system reliability, security, and scalability.Governance & Continuous Improvement
  • Lifecycle & Change Management: Manage application lifecycles across Dev, Test, and Production environments using Update Sets, Application Repository, and Automated Test Framework (ATF).
  • Stakeholder Collaboration: Translate ambiguous business requirements into actionable technical user stories and provide guidance on out-of-the-box configuration versus custom development.Required Qualifications & Experience
  • Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field (or equivalent practical experience).
  • Experience: 4 to 8 years of hands-on experience in ServiceNow platform engineering and software development within an enterprise environment.
  • Core Technical Expertise:
  • Strong proficiency in JavaScript (ES5/ES6), Glide APIs, HTML5, CSS3, and JSON/XML data formats.
  • Demonstrated expertise in core ServiceNow modules (ITSM, ITAM, ITOM, HRSD, or Custom Scoped Applications).
  • Deep experience building REST/SOAP web services, IntegrationHub flows, and MID Server configurations.
  • Solid understanding of relational database structures, SQL query optimization, and CSDM (Common Service Data Model) alignment.

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Questions about this job

How do I apply for the Platform Enginner/Service now Developer job at Mondelēz International?

Use the apply link on this page: you apply directly with Mondelēz International on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Mondelēz International want for this Platform Enginner/Service now Developer role?

The job description asks for JavaScript (ES5/ES6), Glide APIs, HTML5, CSS3, JSON/XML data formats, ITSM, ITAM and ITOM. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Mondelēz International?

Apply to the Mondelēz International roles that match your experience, and tailor your resume to each job description: for this role that means showing JavaScript (ES5/ES6), Glide APIs, HTML5. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Platform Enginner/Service now Developer job remote or onsite?

This is based in Mumbai, Maharashtra.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with Mondelēz International, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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