Sr Business Process

DevRabbit IT Solutions
Gurugram, Haryana, India

Key Responsibilities

  • Translate business requirements into functional solution designs, applying Salesforce and industry best practices
  • Provide expert guidance on Sales operations/CRM features, capabilities, and how business processes connect across systems
  • Design solutions that align with business needs and translate them into functional requirements for the development team
  • Analyse current business workflows and systems to identify areas for improvement and automation
  • Lead requirements-gathering workshops and produce business process maps, user stories, and functional specifications for the development team to build against
  • Partner with developers to validate that delivered solutions meet the functional intent and business requirement
  • Troubleshoot complex issues from a functional/business-process perspective, working with the development team on root cause and resolution
  • Stay current on managed application features, Salesforce platform releases, and industry trends relevant to sales operations
  • Lead change management activities, including UAT planning, training, and adoption support, through to go-live
  • Conduct periodic process and application health checks and provide recommendations for optimization
  • Provide post-implementation functional support, triaging and resolving process-related issues
  • Create detailed solution design documentation, including process flows, data models, and system/data touchpoints at the functional levelProduct Owner Responsibilities (TaskRay)
  • Own and prioritize the TaskRay product backlog, balancing business value, urgency, and dependencies
  • Translate functional requirements for TaskRay (templates, resource planner, automations, project workflows) into well-formed user stories and acceptance criteria for the development team
  • Act as the primary point of contact between business stakeholders and the development team on TaskRay scope, priority, and trade-off decisions
  • Participate in and help facilitate Agile ceremonies for the TaskRay workstream, including backlog grooming, sprint planning, sprint review, and retrospectives
  • Define sprint goals and maintain a release roadmap for TaskRay in partnership with global IT and delivery teams
  • Review and accept completed TaskRay work against acceptance criteria, coordinating UAT with business stakeholders before release
  • Communicate TaskRay roadmap, priorities, and delivery status to business stakeholders and leadership
  • Lead quarterly QBR departmental reviews for TaskRay, reporting on adoption, performance, and outcomes
  • Define and maintain KPIs for TaskRay usage and delivery performance
  • Conduct quarterly business reviews with TaskRay user teams, including ODE, CAE, GSE, and CSG (Spirent teams TBD)
  • Maintain backlog cleanliness, ensuring items are current, well-defined, and free of duplicates or stale requests
  • Lead quarterly review of enhancement and idea requests, prioritizing and aligning them to user stories/sprint assignments or backlog priority (High/Medium/Low)Required Skills
  • Requirements elicitation, gathering, and business process mapping across current-state and future-state workflows
  • Fit-gap analysis: assessing business requirements against standard Salesforce capabilities and recommending configuration or process alternatives
  • Strong analytical and problem-solving skills, with the ability to translate ambiguous business needs into structured requirements
  • Solution design and documentation, including process flows, data models, and functional specifications
  • Proficiency building Salesforce reports and dashboards to support business decision-making
  • Data management and data quality stewardship, including data models, deduplication, and validation from a functional standpoint
  • Functional and user acceptance test design, including writing test scripts and validating delivered work against acceptance criteria
  • Excellent communication and stakeholder-management skills, able to explain solutions and trade-offs clearly to stakeholders at all levels
  • Experience with cross-cloud Salesforce (SFDC) implementations spanning multiple business functions
  • Experience supporting solution delivery from testing through go-live, ensuring functional requirements are met
  • Experience acting as Product Owner or similar backlog-owning role within an Agile delivery team, including writing user stories and acceptance criteria
  • Ability to make prioritization trade-offs and communicate them clearly to both business stakeholders and delivery teams
  • Experience defining and tracking KPIs, and leading quarterly business reviews with cross-functional stakeholdersPreferred Skills
  • Experience as a TaskRay Functional Consultant: gathering onboarding/post-sale process requirements, configuring TaskRay templates, resource planner, and automations, and mapping customer-facing project workflows through configuration
  • Working knowledge of the TaskRay data model (Projects, Templates, Tasks, Resources) sufficient to advise on functional design and configuration options
  • Experience with other Salesforce AppExchange products
  • Knowledge of change management principles
  • Familiarity with process improvement methodologies (Six Sigma, Lean, etc.)
  • Experience with project management methodologies (Waterfall and Agile) and tools (TaskRay preferred, Smartsheet, Easy Project)
  • Understanding of service and application lifecycle management
  • Determines and develops approaches to complex business process/system assignments
  • Leads business-process-related projects, applying in-depth experience to influence outcomes
  • Solves complex problems independently, drawing on in-depth process and platform experience
  • Recognized internally as an experienced practitioner in Salesforce functional/business process design

Qualifications

Qualifications

  • Bachelor's or Master's degree, or equivalent experience
  • Typically 6–7 years of relevant experience in Salesforce business analysis, functional consulting, or CRM process design
  • Strong understanding of project management methodologies (Agile, Waterfall, etc.)
  • Demonstrated ability to work independently and lead process initiatives with minimal oversightDesired Qualifications
  • Salesforce Certified Administrator and/or Advanced Administrator
  • Salesforce Certified Business Analyst
  • Salesforce Certified Sales Cloud Consultant (or Service Cloud Consultant)
  • TaskRay Academy certification (functional/consultant track) preferred
  • Certified Scrum Product Owner (CSPO) or equivalent Agile product ownership certification preferred
  • In-depth knowledge of TaskRay features, data model, and functional configuration options
  • Proven track record of successful TaskRay functional implementations across various industries

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Questions about this job

How do I apply for the Sr Business Process job at DevRabbit IT Solutions?

Use the apply link on this page: you apply directly with DevRabbit IT Solutions on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does DevRabbit IT Solutions want for this Sr Business Process role?

The job description asks for Requirements elicitation, gathering, business process mapping, Fit-gap analysis, Strong analytical and problem-solving skills, Solution design and documentation, Proficiency building Salesforce reports and dashboards and Data management and data quality stewardship. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at DevRabbit IT Solutions?

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Is this Sr Business Process job remote or onsite?

This is based in Gurugram, Haryana.

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Applying is free: you apply directly with DevRabbit IT Solutions, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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