Offering Manager - Bengaluru, India

About Diversified

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What To Expect

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

The Offering Manager owns assigned Managed Services offerings throughout their lifecycle, from opportunity assessment and definition to launch, adoption, continuous improvement, and retirement.

The role translates client needs, market opportunities, and emerging technologies into offerings that are clearly defined, commercially viable, and operationally deliverable, with a focus on AI and automation adoption.

The Offering Manager leads cross-functional activities through the Offering Lifecycle Process (OLP), working closely with technical, operational, and commercial stakeholders to ensure offering readiness, performance, and continuous improvement.

Key Responsibilities

• Own the definition of assigned offerings, including target customers, client outcomes, use cases, service components, packages, tiers, inclusions, exclusions, and service boundaries.
• Gather market intelligence, competitor insights, client feedback, and technology trends to identify opportunities for new offerings and enhancements.
• Own the offering roadmap and release backlog, prioritizing capabilities based on customer value, commercial impact, technical feasibility, and business priorities.
• Lead offerings through the OLP, coordinating cross-functional deliverables, stakeholder reviews, risks, dependencies, and stage-gate approvals.
• Partner with Finance, Sales, and Service Operations to develop business cases, cost models, pricing, margin assumptions, and investment requirements.
• Collaborate with Engineering, Architecture, and Operations to evaluate technical designs, integrations, platform capabilities, security, monitoring, scalability, and operational requirements.
• Translate offering requirements into technical and operational acceptance criteria, working with accountable teams to assess solution feasibility and readiness.
• Guide Business Analysts in requirements gathering, process mapping, documentation, and development of offering artifacts, ensuring quality and completeness.
• Identify and evaluate AI and automation opportunities across managed services operations, working with technical teams on use cases, pilots, adoption, and measurable outcomes.
• Coordinate solution development, testing, operational validation, and launch readiness with Engineering, IT, Operations, and relevant partners.
• Ensure Sales and operational readiness by reviewing service descriptions, sales enablement materials, training, contractual inputs, and handover requirements.
• Engage with technology vendors and partners to evaluate capabilities, dependencies, integrations, and opportunities for innovation.
• Monitor offering performance across revenue, adoption, profitability, service levels, client satisfaction, and renewals, driving continuous improvement throughout the lifecycle.

Experience And Qualifications

• • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent technical experience.
• • Minimum 10 years of relevant experience, including at least 5 years in technical solution management, offering management, product management, managed services, or a related role.
• • Technical expertise in at least one of the following domains: Audiovisual (AV), Digital Signage, or Media Technologies, with an understanding of the associated technology ecosystem, enterprise integrations, and managed services delivery requirements.
• • Strong technical foundation in enterprise IT and service architecture, including APIs, integrations, cloud platforms, monitoring, ITSM workflows, and security fundamentals.
• • Experience managing technical solutions or service offerings from requirements definition and business case through development, launch, adoption, and performance management.
• • Working knowledge of AI and automation technologies, with experience identifying use cases, evaluating solutions, and supporting implementation into operational workflows.
• • Strong understanding of managed services operations, recurring revenue models, cost to serve, pricing, margins, and service performance.
• • Ability to evaluate technical designs, translate client needs into technical and commercial requirements, and collaborate effectively with Engineering, Operations, Sales, and Finance.
• • Strong analytical, problem-solving, stakeholder management, communication, and presentation skills.

What We Offer

Along with competitive compensation, you will be eligible for the following benefits:

• Multiple medical plan for self and family
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Paid Time Off and Paid Holidays
• Commuter & Shift Benefits (US / APAC shifts)

To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at careers@onediversified.com.

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.