AMS Product Lead / AMS Transformation Lead

Gapblue Software Labs Pvt Ltd
Kochi, Kerala, India

AMS Product Lead ( Kochi)

Role Summary

We are seeking an experienced AMS Product Lead to define, implement, and scale an intelligent, automation-led Application Management Services product for enterprise applications. The role will own the end-to-end AMS product vision, service transformation roadmap, operating model, governance, and delivery outcomes, while driving improved service reliability, faster incident resolution, proactive operations, and enterprise-wide visibility through observability, AI/ML, and automation capabilities.

Key Responsibilities

  • Define and drive the overall AMS product vision, goals, value proposition, roadmap, governance model, and release strategy aligned to business and IT objectives.
  • Gather, shape, and prioritize end-to-end functional and operational requirements for the AMS product and translate them into scalable service capabilities and measurable outcomes.
  • Design and implement an interactive AMS Control Center and unified operating model to improve service visibility, decision-making, and stakeholder experience.
  • Integrate the AMS platform with the broader enterprise application landscape, monitoring systems, ITSM platforms, and workflow tools to enable seamless data flow and operational transparency.
  • Lead intelligent incident management initiatives including AI-driven ticket categorization, automated routing, alert correlation, and operational workflows to reduce MTTR and improve response quality.
  • Implement observability-led support processes using tools such as Splunk, Datadog, Dynatrace, and AppDynamics to enable real-time monitoring, proactive issue identification, and service performance improvement.
  • Drive automation and predictive operations through self-healing workflows, runbook automation, predictive analytics, and reduced manual intervention across support and service management processes.
  • Establish and manage SLA, KPI, service quality, reporting, and performance review frameworks to ensure operational excellence and continuous improvement.
  • Define the AMS support model, optimize resource allocation, improve utilization, identify skill gaps, and build capability development plans for distributed support teams.
  • Introduce agile support practices, structured governance forums, and continuous improvement mechanisms to strengthen service delivery effectiveness and responsiveness.
  • Build enterprise-level executive dashboards and holistic AMS reporting covering incidents, trends, risks, costs, capacity, productivity, and support performance.
  • Collaborate closely with business stakeholders, delivery teams, architecture teams, vendors, and leadership to ensure successful adoption, scale, and continuous evolution of the AMS product.

Required Skills

  • Strong experience in Application Management Services, enterprise application support, or managed services transformation.
  • Deep understanding of AMS operating models, service delivery constructs, and ITIL-based processes.
  • Experience in incident management, service request management, problem resolution, change coordination, and release planning.
  • Strong exposure to observability and monitoring platforms such as Splunk, Datadog, Dynatrace, or AppDynamics.
  • Experience with AI/ML-led service management use cases such as ticket categorization, clustering, routing, correlation, or predictive operations.
  • Knowledge of workflow automation, runbook automation, RPA, and self-healing support models.
  • Experience with ITSM and work management tools such as ServiceNow, Jira, or similar platforms.
  • Strong capability in stakeholder management, executive communication, and cross-functional leadership.
  • Proven ability to manage distributed or global support teams and drive service quality improvements.
  • Strong analytical, problem-solving, governance, and performance management skills.

Preferred Qualifications

  • Exposure to ERP or large enterprise platforms such as Oracle, SAP, or other business-critical application ecosystems.
  • ITIL, Agile, Scrum, or service management certifications.
  • Experience in AIOps, predictive analytics, or intelligent operations transformation initiatives.
  • Experience building reusable assets, accelerators, and automation frameworks in AMS environments

Experience

  • 8–10 years of overall experience in enterprise application support, AMS, managed services, or service transformation roles.
  • 2-3 years in a leadership role managing AMS delivery, support transformation, product/service governance, or global support operations.
  • Demonstrated experience in leading large-scale AMS transformation initiatives, stakeholder-facing delivery, and service improvement programs.

Education

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
  • Master’s degree is an advantage.

Score my resume against this job, free →

Questions about this job

How do I apply for the AMS Product Lead / AMS Transformation Lead job at Gapblue Software Labs Pvt Ltd?

Use the apply link on this page: you apply directly with Gapblue Software Labs Pvt Ltd on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Gapblue Software Labs Pvt Ltd want for this AMS Product Lead / AMS Transformation Lead role?

The job description asks for Application Management Services, AMS operating models, service delivery constructs, ITIL-based processes, incident management, service request management, problem resolution and change coordination. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Gapblue Software Labs Pvt Ltd?

Apply to the Gapblue Software Labs Pvt Ltd roles that match your experience, and tailor your resume to each job description: for this role that means showing Application Management Services, AMS operating models, service delivery constructs. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this AMS Product Lead / AMS Transformation Lead job remote or onsite?

This is based in Kochi, Kerala.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with Gapblue Software Labs Pvt Ltd, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

Will you get shortlisted for this role? Check your match free →