Enterprise SaaS - SFDC - Servicenow ( ITSM)

Zensar Technologies
Pune Division, Maharashtra, India

Required Experience

JOB DESCRIPTION

  • 4-6 years as Business Analyst.
  • Exposure to ITSM processes and ServiceNow platform.
  • Experience with Agile delivery methodologies.
  • Strong documentation and communication skills.

Responsibilities

Key Responsibilities

  • Gather and document business requirements.
  • Create process maps, user stories, and functional documentation.
  • Support workshops and stakeholder interviews.
  • Assist with UAT planning and execution.
  • Track requirements traceability and project deliverables.
  • Support CMDB data quality and reporting initiatives.

Qualifications

Preferred Certifications

  • ITIL Foundation
  • ServiceNow CSA (Preferred)

About Us

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

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Questions about this job

How do I apply for the Enterprise SaaS - SFDC - Servicenow ( ITSM) job at Zensar Technologies?

Use the apply link on this page: you apply directly with Zensar Technologies on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Zensar Technologies want for this Enterprise SaaS - SFDC - Servicenow ( ITSM) role?

The job description asks for Business Analyst, ITSM processes, ServiceNow platform, Agile delivery methodologies, documentation and communication skills. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Zensar Technologies?

Apply to the Zensar Technologies roles that match your experience, and tailor your resume to each job description: for this role that means showing Business Analyst, ITSM processes, ServiceNow platform. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Enterprise SaaS - SFDC - Servicenow ( ITSM) job remote or onsite?

This is based in Pune Division, Maharashtra.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with Zensar Technologies, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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