CLIENT DELIVERY & ACCOUNT MANAGER (AGILE SCRUM/ MULTIPLE CLIENT EXP)

MG
India

About The Opportunity

A fast-scaling tech delivery firm operating in the enterprise digital transformation space, we partner with global clients to execute Agile-powered software delivery, product development, and DevOps enablement at scale. Our delivery leaders bridge the gap between client expectations and engineering execution—orchestrating cross-functional teams, managing backlog priorities, and ensuring SLAs are met without compromise. Remote-first culture. Outcome-driven. Client-obsessed.

Role & Responsibilities

  • Own end-to-end client delivery for 2–3 active Agile teams using Scrum/Kanban, ensuring sprint goals, release timelines, and quality benchmarks are consistently met.
  • Act as the primary client liaison—translate business needs into technical epics, groom backlogs, and lead sprint reviews & retrospectives with stakeholders.
  • Manage delivery risks, scope creep, and escalation paths; proactively communicate delays, dependencies, and mitigation plans to clients and internal leadership.
  • Collaborate with Product Owners, Engineering Managers, and QA Leads to align on velocity, capacity planning, and sprint health metrics (Burndown, Cycle Time, DORA).
  • Drive client satisfaction through continuous feedback loops, CSAT surveys, and quarterly business reviews—building trust and uncovering upsell opportunities.
  • Lead client onboarding, transition, and offboarding activities—documenting delivery processes, handover artifacts, and SLA/KPIs for long-term success.

Skills & Qualifications

  • Must-Have
  • Scrum Master Certification (CSM/PSM)
  • Jira
  • Confluence
  • Agile Methodology
  • Client Onboarding
  • Backlog Grooming
  • Stakeholder Management
  • Release Planning
  • Preferred
  • Salesforce
  • SAFe
  • Client Success Platforms (Gainsight, Totango)

Benefits & Culture Highlights

  • 100% remote with flexible working hours—no commute, no dress code.
  • Direct exposure to global clients and complex, high-impact delivery projects.
  • Quarterly performance bonuses + career growth pathways into Delivery Leadership or Client Success roles.

Skills: teams,reviews,agile,stakeholder management,scrum,bridge,jira,client delivery,bonuses,confluence,agile methodology,onboarding

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Questions about this job

How do I apply for the CLIENT DELIVERY & ACCOUNT MANAGER (AGILE SCRUM/ MULTIPLE CLIENT EXP) job at MG?

Use the apply link on this page: you apply directly with MG on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does MG want for this CLIENT DELIVERY & ACCOUNT MANAGER (AGILE SCRUM/ MULTIPLE CLIENT EXP) role?

The job description asks for Scrum Master Certification (CSM/PSM), Jira, Confluence, Agile Methodology, Client Onboarding, Backlog Grooming, Stakeholder Management and Release Planning. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at MG?

Apply to the MG roles that match your experience, and tailor your resume to each job description: for this role that means showing Scrum Master Certification (CSM/PSM), Jira, Confluence. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this CLIENT DELIVERY & ACCOUNT MANAGER (AGILE SCRUM/ MULTIPLE CLIENT EXP) job remote or onsite?

This is based in India.

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