GRC Platform Delivery

Key Responsibilities

1. Platform Administration and Operational Support

• Build a working knowledge of the GRC platform, including its modules, workflows, user permissions, and underlying data structures.
• Provide operational support for the platform across various global risk and compliance processes.
• Investigate user-reported issues, perform initial troubleshooting, and coordinate escalations to the relevant teams.
• Assist with user access management, role assignments, permission updates, periodic access reviews, and onboarding activities.
• Develop and maintain platform-related documentation, operating procedures, user manuals, and knowledge resources.

2. Business Requirements and Delivery Coordination

• Engage with business, risk, compliance, and technology stakeholders to understand business needs and gather functional requirements.
• Translate business requirements into structured documentation, including user stories, process maps, functional specifications, and configuration requirements.
• Review existing workflows and business processes to identify opportunities for simplification, automation, and operational improvement.
• Monitor project deliverables, timelines, dependencies, action items, and implementation progress.
• Assist in coordinating delivery activities and ensuring requirements are clearly documented and aligned with stakeholder expectations.

3. Testing and Release Management Support

• Prepare and maintain test scenarios, test scripts, test cases, and expected outcomes for platform enhancements and changes.
• Conduct Quality Assurance (QA) and User Acceptance Testing (UAT) to verify that system functionality meets defined business requirements.
• Record test outcomes, identify defects, document observations, and track issues through resolution.
• Coordinate defect remediation, regression testing, retesting, and validation activities with relevant stakeholders.
• Support release preparation, deployment coordination, and post-implementation checks to confirm that changes have been delivered successfully.

4. Jira, Confluence, and Knowledge Management

• Create, update, and manage Jira tickets to track requirements, platform enhancements, defects, testing activities, and delivery progress.
• Maintain visibility into project tasks, dependencies, outstanding issues, decisions, and action items throughout the delivery lifecycle.
• Organize and update Confluence pages containing project documentation, meeting records, test evidence, release details, process flows, and user instructions.
• Ensure project and operational documentation is accurate, consistently maintained, and easily accessible to relevant stakeholders.
• Follow established documentation standards and support effective knowledge sharing across delivery teams.

5. Reporting, Data Analysis, and Quality Assurance

• Assist in preparing operational reports, performance dashboards, platform metrics, and management updates.
• Perform data quality checks, reconciliations, and validation activities to maintain the accuracy and consistency of platform information.
• Analyze platform usage, workflow efficiency, recurring support issues, and operational performance indicators to identify trends and improvement opportunities.
• Extract, organize, and analyze relevant data to support risk management, compliance reporting, and platform-related initiatives.
• Contribute to reporting improvements and the development of reliable, data-driven insights for stakeholders.

6. Stakeholder Collaboration and User Enablement

• Support demonstrations of platform features, business workflows, and newly introduced functionality for relevant stakeholders.
• Assist in delivering user training, system walkthroughs, knowledge-sharing sessions, and platform adoption initiatives.
• Coordinate with regional and global teams to gather feedback, clarify requirements, and facilitate the timely completion of delivery activities.
• Prepare user communications, release announcements, quick-reference materials, and instructional guides to support platform changes.
• Help resolve user queries by providing guidance on platform functionality, documented procedures, and established support channels.

Experience- 2-5Yrs

Preferred- Immediate - 30days Joiner based out of Chennai