Program Manager

Key Responsibilities

• Lead and drive end-to-end execution of strategic programs, ensuring alignment with organizational goals, timelines, budgets, and expected business outcomes.
• Manage multiple interdependent projects within a program, ensuring seamless coordination across teams and stakeholders.
• Collaborate with business leaders, clients, engineering teams, product teams, and external partners to define program objectives, scope, priorities, and success metrics.
• Develop and maintain comprehensive program roadmaps, governance structures, milestones, dependencies, and communication plans.
• Drive cross-functional collaboration to ensure timely delivery of program objectives while balancing competing priorities.
• Monitor program health, track key performance indicators, and provide proactive visibility into progress, risks, dependencies, and mitigation plans.
• Manage program budgets, resource planning, forecasts, and financial tracking to ensure optimal utilization and execution.
• Identify, assess, and proactively mitigate program-level risks, issues, and escalations.
• Facilitate governance reviews, stakeholder meetings, steering committee discussions, and executive reporting.
• Ensure alignment between business objectives, customer expectations, and execution teams throughout the program lifecycle.
• Drive continuous improvement in delivery processes, program governance, operational efficiency, and stakeholder engagement.
• Manage vendor relationships and external dependencies to support successful program outcomes.
• Create and maintain comprehensive program documentation, status reports, dashboards, and executive-level presentations.
• Champion accountability, transparency, and execution excellence across all program initiatives.

Mandatory Skills

• Strong experience managing large-scale technology programs involving multiple stakeholders, teams, and workstreams.
• Proven ability to lead cross-functional teams and drive successful program execution from initiation to closure.
• Excellent stakeholder management, client engagement, and relationship management skills.
• Strong communication, presentation, negotiation, and executive reporting capabilities.
• Expertise in program planning, governance, risk management, dependency management, and budget oversight.
• Experience managing complex project portfolios and coordinating multiple concurrent initiatives.
• Strong understanding of Agile, Scrum, Waterfall, and hybrid delivery methodologies.
• Experience with Jira, Microsoft Project (MPP), and other program/project management tools.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
• Ability to manage program financials, resource allocation, and delivery metrics.
• Experience preparing leadership dashboards, program reviews, and executive status reports.

Desirable Skills

• PMP, PgMP, PRINCE2, SAFe, Scrum Master, or equivalent program management certification.
• Experience managing enterprise digital transformation, modernization, or technology implementation programs.
• Exposure to software development lifecycle (SDLC), DevOps, cloud technologies, and enterprise platforms.
• Experience working with distributed global teams and managing geographically diverse stakeholders.
• Knowledge of PMO frameworks, portfolio management, capacity planning, and organizational governance.
• Experience in vendor management, contract management, and third-party partnership coordination.
• Familiarity with financial planning, forecasting, and business case development.
• Exposure to fintech, digital payments, consulting, or product engineering organizations would be an added advantage