Product Manager- Product Delivery and Customer Success

PharmaACE
Pune District, Maharashtra, India

About PharmaACE

PharmaACE is a global life sciences consulting, analytics, and technology firm headquartered in Princeton, New Jersey, with a strong presence across the US, Europe, and India. We partner with leading pharmaceutical, biotechnology, and healthcare organizations, combining deep domain expertise with advanced analytics, data science, cloud, BI, and AI capabilities to deliver high-impact solutions. Our services span market research, commercial, patient and payer analytics, forecasting, competitive intelligence, management consulting, enterprise transformation, and AI-enabled solutions, including our proprietary PACE platforms. We support clients across the product lifecycle and therapeutic areas such as Oncology, Immunology, CNS, CV-Met, and Rare Diseases. Today, PharmaACE is a 1000+ member organization recognized globally for solving complex healthcare challenges through insight, innovation, and collaboration.

Opportunity Overview

We are seeking an experienced Product Manager with 6 - 8+ years of hands-on expertise in deploying analytics products at client sites. The ideal candidate brings a strong blend of technical proficiency, project leadership, client management, and an understanding of analytics-driven business environments. This role is responsible for overseeing end-to-end deployment cycles, ensuring seamless onboarding, configuration, testing, and adoption of analytics solutions for global clients.

What You'll Work On

Product Deployment & Client Delivery

  • Lead end-to-end deployment of analytics products across client sites, including onboarding, configuration, validation, and go-live support.
  • Gather, analyze, and interpret client requirements; translate them into product configurations and deployment workflows.
  • Conduct User Acceptance Testing (UAT) to ensure functional accuracy, performance reliability, and business alignment.
  • Provide product walkthroughs, training, and enablement sessions to client stakeholders.

Cross-Functional Coordination

  • Act as the central liaison between engineering, data teams, solution architects, and client leads to ensure smooth deployment and timely issue resolution.
  • Work closely with internal analytics, data science, and technical teams to align client needs with product capabilities.

Product Quality & Continuous Improvement

  • Identify gaps, edge cases, or improvement opportunities during deployments and feed them into the product roadmap.
  • Collaborate with product development to contribute to version planning, enhancements, and feature prioritization.

Client Relationship & Stakeholder Management

  • Serve as a trusted advisor to clients, ensuring consistent communication, expectation management, and risk mitigation.
  • Independently handle escalations, deployment blockers, and decision-making in alignment with client leadership.
  • Strengthen client partnerships by driving product adoption, usage insights, and delivery excellence.

Required Skills /Qualifications

1) 6–8 years of experience in product management, product implementation, or analytics product deployment.

2) Strong understanding of analytics, BI tools (Power BI, Tableau, Qlik), SQL, and data workflows.

3) Hands-on experience with cloud-based reporting environments (AWS/Azure) preferred.

4) Proven track record in client-facing delivery, including requirement gathering, solution mapping, UAT, and deployment.

5) Excellent communication, presentation, and stakeholder engagement skills.

6) Ability to manage multiple deployments simultaneously in fast-paced, dynamic environments.

7) Experience in pharma/life sciences analytics is desirable.

8) Bachelor’s degree in Engineering, Technology, Data/Analytics, Life Sciences, or related fields.

9) Master’s degree (MBA, M.Tech, MS Analytics, or similar)

Competencies

1) Strong analytical and problem-solving skills

2) High ownership and accountability

3) Ability to work cross functionally and independently

4) Strong client orientation and business understanding

5) Structured approach to documentation, testing, and delivery

Our Values & Culture

At PharmaACE, we are committed to creating an environment where people can do meaningful work and be their authentic selves. We believe diverse perspectives strengthen the way we solve problems and deliver impact, and we strive to foster a culture grounded in respect, equity, and collaboration. As an equal opportunity employer, we ensure that our people practices from hiring to growth and development are fair, inclusive, and merit-driven. We are continuously working towards building a workplace where every individual feels valued, supported, and empowered to grow.

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Questions about this job

How do I apply for the Product Manager- Product Delivery and Customer Success job at PharmaACE?

Use the apply link on this page: you apply directly with PharmaACE on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does PharmaACE want for this Product Manager- Product Delivery and Customer Success role?

The job description asks for product management, product implementation, analytics product deployment, analytics, BI tools (Power BI, Tableau, Qlik), SQL, data workflows and cloud-based reporting environments (AWS/Azure). Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at PharmaACE?

Apply to the PharmaACE roles that match your experience, and tailor your resume to each job description: for this role that means showing product management, product implementation, analytics product deployment. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Product Manager- Product Delivery and Customer Success job remote or onsite?

This is based in Pune District, Maharashtra.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with PharmaACE, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

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