Program Officer- Health Platform Implementation

Overview

Jhpiego, a nonprofit leader in global health and an affiliate of Johns Hopkins University, is dedicated to saving lives, enhancing health, and shaping futures. We collaborate with governments, health experts, and local communities to develop skills and systems that ensure a healthier future for women and families. By translating the latest science and practices into real moments of care, we make a difference between life and death for women and families.

In India, Jhpiego works closely with both national and state governments across various regions and the private sector. We offer technical support in family planning, maternal and child health, strengthening health workforce capacity, and managing non-communicable diseases.

Jhpiego is implementing a multi-state initiative to strengthen the quality of Antenatal Care (ANC) services in collaboration with state governments. The program focuses on improving maternal and newborn health outcomes by addressing key gaps in service delivery. The intervention adopts a comprehensive approach built on four core pillars: competency strengthening of healthcare providers, ensuring availability of essential commodities, promoting continuity of care across the pregnancy continuum, and enhancing community engagement.

Through targeted capacity building, supportive supervision, digital innovations, and system strengthening, the program aims to improve early identification and management of high-risk pregnancies, increase adherence to ANC protocols, and enhance service utilization.

The goal is to reduce low birth weight, prevent avoidable maternal deaths, and improve overall quality of care at public health facilities.

Jhpiego is looking for Program officer: Health Platform Implementation to support the implementation, testing, and ongoing improvement of technology-enabled healthcare platforms and solutions. The role will work closely with business, clinical, technology, and vendor teams to ensure solutions are configured appropriately, thoroughly tested, and successfully deployed.

Responsibilities

• Support end-to-end implementation of healthcare platforms, applications, and technology solutions.
• Coordinate platform configuration and implementation activities with internal teams and external vendors.
• Develop test scenarios and test cases based on business and functional requirements.
• Perform functional, integration, regression, and user acceptance testing (UAT).
• Identify, document, track, and follow up on defects and implementation issues through closure.
• Validate platform functionality, workflows, data accuracy, and user experience before production deployment.
• Coordinate with business and clinical users for planning, execution, and sign-off.
• Support data validation, system integrations, and interface testing where applicable.
• Maintain implementation plans, testing documentation, defect logs, and status reports.
• Support go-live readiness, deployment activities, and post-implementation validation.
• Troubleshoot platform issues and coordinate resolution with technology teams and solution providers.
• Gather user feedback and recommend platform enhancements and process improvements.
• Ensure solutions and implementations follow applicable organizational, security, privacy, and healthcare requirements.

Required Qualifications

• Bachelor’s degree in healthcare, IT, Engineering, Business, or a related discipline.
• 0-1 year of Experience in healthcare technology/platform implementation, application testing, or healthcare IT projects.
• Understanding of software implementation and testing lifecycle.
• Experience with test case preparation, defect management, and release validation.
• Ability to understand healthcare workflows and translate business requirements into testing scenarios.
• Strong coordination, documentation, analytical, and problem-solving skills.
• Ability to work effectively with clinical, business, technical, and vendor stakeholders.

Preferred Qualifications

• Exposure to healthcare platforms, patient applications, clinical systems, or connected healthcare solutions.
• Understanding of healthcare data and system integrations.
• Familiarity with Agile/project management and defect-tracking tools.
• Experience supporting platform go-live and post-production activities.
• Ability to travel extensively up to 50–60% of his/her time.