Sr Servicenow Developer/Technical Lead

Senior ServiceNow Developer / Technical Lead

Source-to-Pay (S2P) Platform Enhancement

Position

Senior ServiceNow Developer / Technical Lead

Experience

8+ years in IT, including 6+ years hands-on ServiceNow development

Engagement

6-month contract (extendable)

Location

Offshore / remote (no onsite requirement)

Working hours

Overlap with UAE business hours (GST, UTC+4)

Platform

ServiceNow, Australia release; native Source-to-Pay (S2P) application

Client

Confidential – large UAE industrial group

Reports to

Client Product Head – Service Automation; Dautom Account Manager

Role Summary

Lead the technical design and build of enhancements on the client's ServiceNow Source-to-Pay platform as part of a two-person offshore team. The role owns solution design, Service Portal and Workspace development, Integration Hub and Flow Designer work, code quality and releases, and acts as the day-to-day delivery point of contact with the client's technical team.

Key Responsibilities

• Own the technical solution design for S2P enhancements across Supplier Onboarding, Supplier Collaboration Portal, Vendor Management, Supplier 360, Shopping Hub and the S2P COE Portal.
• Build and enhance Service Portal pages, widgets and Configurable Workspace (UI Builder) experiences for suppliers, buyers and Vendor Management users.
• Develop and maintain flows, subflows and actions in Flow Designer; extend and support existing Integration Hub spokes and REST integrations (SAP, UiPath, bank API).
• Write server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Scheduled Jobs) following configure-before-customize principles.
• Implement roles, ACLs, assignment rules and data model changes for supplier and procurement records.
• Manage update sets / application scope, code reviews, unit testing and deployment through the client's release process.
• Act as the delivery point of contact: run weekly status updates, maintain the prioritized backlog and RAID log, and escalate risks and dependencies.
• Produce monthly technical documentation: design notes, configuration records, integration mappings and deployment notes.
• Guide and review the work of the second team member and support UAT and defect resolution.Mandatory Skills
• 6+ years of ServiceNow development, with at least 2 years in a lead or senior developer role.
• Hands-on experience with ServiceNow Source-to-Pay / Sourcing & Procurement Operations, Supplier Lifecycle Operations, or comparable procurement/vendor management builds on ServiceNow.
• Strong Service Portal development (AngularJS widgets, Bootstrap, CSS) and Configurable Workspace / UI Builder.
• Strong Flow Designer and Integration Hub experience (spokes, REST/SOAP, credential and connection aliases, error handling).
• Advanced JavaScript and Glide APIs; scoped application development.
• Solid understanding of ServiceNow data model, ACLs, roles and platform performance best practice.
• Experience working directly with business and technical stakeholders as the primary point of contact.Desirable Skills
• Experience integrating ServiceNow with SAP (vendor master, PR/PO data) and RPA tools such as UiPath.
• Knowledge of eAuction / Tender processes and Performance Analytics.
• Exposure to Agile delivery, ATF (Automated Test Framework) and instance upgrades.
• Prior work for large enterprise, manufacturing or GCC clients.Certifications
• Required: ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
• Preferred: ServiceNow Certified Implementation Specialist (CIS) in a relevant area; Flow Designer / Integration Hub micro-certifications.Education
• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.Soft Skills
• Clear written and spoken English; comfortable presenting to client leads.
• Ownership mindset, able to work independently offshore with minimal supervision.
• Structured, documentation-driven way of working.