Process Manager

eClerx

Pune Division, Maharashtra, India

Job Description

eClerx Services Ltd is seeking a seasoned Process Manager for its Financial Crime Compliance – Operational Excellence team. Reporting to the Associate Program Manager, you will own end‑to‑end transformation projects within the Client Lifecycle Management domain, bridging business needs with technology solutions, and delivering measurable value across operations, product, and technology functions.

Responsibilities

Lead transformation initiatives to improve operational efficiency, quality and customer outcomes.
Gather and translate business requirements into BRDs, process flows, user stories and functional specifications.
Define project plans, monitor milestones, manage risks, issues and dependencies across multiple workstreams.
Facilitate governance meetings, track actions and provide executive updates and management reports.
Build and maintain strong partnerships with Business, Operations, Technology and Product stakeholders.
Drive change management, business adoption and user acceptance testing for new processes and solutions.
Identify and implement automation, AI and digital capabilities to enhance process performance.
Mentor junior Business Analysts and Transformation professionals, ensuring quality deliverables.
Represent the FCC Transformation function in senior leadership forums and cross‑functional committees.
Promote continuous improvement and standardisation across FCC operations.

Qualifications

Bachelor’s degree in Business, Finance, Technology or a related discipline.
9–14 years of experience in Financial Crime Compliance, Client Lifecycle Management or Financial Services.
Proven track record in transformation, business analysis and strategic change initiatives.
Hands‑on experience working with cross‑functional teams in Agile or project‑based environments.
Strong stakeholder management skills with the ability to influence senior leadership.
Proficiency in Microsoft Excel, PowerPoint and Visio (or equivalent process‑mapping tools).
Exposure to Power BI, Power Platform and AI‑enabled productivity tools is preferred.
Domain expertise in KYC, AML, CDD, EDD, sanctions screening, PEP screening and risk assessment.
Demonstrated leadership competencies: strategic thinking, analytical problem solving, executive communication, decision making and coaching.
Ability to independently manage complex initiatives and ensure delivery continuity.

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Questions about this job

How do I apply for the Process Manager job at eClerx?

Use the apply link on this page: you apply directly with eClerx on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does eClerx want for this Process Manager role?

The job description asks for Bachelor’s degree in Business, Finance, Technology or a related discipline, 9–14 years of experience in Financial Crime Compliance, Client Lifecycle Management or Financial Services, Proven track record in transformation, business analysis and strategic change initiatives, Hands‑on experience working with cross‑functional teams in Agile or project‑based environments, Strong stakeholder management skills with the ability to influence senior leadership, Proficiency in Microsoft Excel, PowerPoint and Visio (or equivalent process‑mapping tools), Domain expertise in KYC, AML, CDD, EDD, sanctions screening, PEP screening and risk assessment and Demonstrated leadership competencies: strategic thinking, analytical problem solving, executive communication, decision making and coaching. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at eClerx?

Apply to the eClerx roles that match your experience, and tailor your resume to each job description: for this role that means showing Bachelor’s degree in Business, Finance, Technology or a related discipline, 9–14 years of experience in Financial Crime Compliance, Client Lifecycle Management or Financial Services, Proven track record in transformation, business analysis and strategic change initiatives. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Process Manager job remote or onsite?

This is based in Pune Division, Maharashtra.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with eClerx, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.