.Net Production Support Engineer

Ascendion
Bengaluru, Karnataka, India

Responsibilities

  • Provide L2 / L3 production support for Guiding Care / US Healthcare integration workflows or any other related healthcare applications.
  • Debug API calls, middleware logs, and SQL data issues.
  • Conduct root cause analysis and apply minor bug fixes/patches in C#/.NET.
  • Develop automation scripts for configuration validation and regression testing.
  • Collaborate with L2 support, Dev, and QA teams on hotfixes and releases.
  • Monitor integration endpoint performance and resolve bottlenecks.
  • Maintain knowledge base for recurring issues and solutions.
  • Participate in on-call rotation (24x7 model, flexible shifts).

Required Skills

  • Minimum 6 years of Experience in .NET (C#, ASP.NET, SQL Server)
  • Extensive experience in technical support, system administration, or development related to healthcare management systems (on Facets / GuidingCare platform) is beneficial.
  • Experience with claims processing, benefits management, and provider network management in the US healthcare space is added advantage
  • Strong familiarity with databases and writing complex SQL queries.
  • Experience in system integrations, including REST APIs.
  • Ability to communicate with internal and external stakeholders in high-pressure situations (Major incidents / Application outage).

Desirable Skills

  • Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP).
  • Experience with web services.
  • Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
  • Knowledge of HIPAA and other healthcare regulations.
  • Usage of AI in Application Support.

Education Qualification

  • Bachelor's degree in Computer Science, Information Technology, or related field.

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Questions about this job

How do I apply for the .Net Production Support Engineer job at Ascendion?

Use the apply link on this page: you apply directly with Ascendion on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Ascendion want for this .Net Production Support Engineer role?

The job description asks for .NET, C#, ASP.NET, SQL Server, technical support, system administration, development and healthcare management systems. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Ascendion?

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Is this .Net Production Support Engineer job remote or onsite?

This is based in Bengaluru, Karnataka.

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