Project Manager - US Shift

#This position is open only to candidates currently working in a US shift#

Title: Project Manager - US Shift

Location: JP Nagar, Bangalore

Work Mode: Work From Office (Mon-Fri)

Preference: Immediate / Early Joiners

About Izmo

izmocars (www.izmoltd.com / www.izmocars.com) is a leading Interactive Media and Internet Solutions company with a strong presence in the Automotive industry. With Interactive Media studios in Long Beach, CA & Brussels, Europe, we are the largest producers of automotive content in the world. Our products include Interactive Media Solutions for Automotive, Web Platform, CRM, Online Marketing and Virtual Reality Platform for the Automotive industry.

The Project Manager for the US market owns the delivery of projects and the health of customer relationships for our US dealership clients. You are the single point of accountability between our US customers and our delivery, development, creative and marketing teams in India. You will lead the Customer Success Manager on the US night shift, set priorities, and make sure every commitment made to a customer is planned, tracked and delivered on time.

We are looking for someone who takes ownership, thinks in a structured way, is proactive and curious, and adapts quickly. We value character and a learning mindset over narrow tactical specialization. If you are a credible, organized problem-solver, we can teach you our products and the dealership business.

Job Description & Duties

• Project delivery: Own end-to-end delivery of US client projects, including website and CMS builds, integrations, feed and marketing setups, and product rollouts, from scoping through go-live and handover.
• Planning and governance: Define scope, milestones, dependencies and timelines. Maintain project plans, risk and issue logs, and status reports. Run sprint planning, stand-ups and retrospectives using Agile practices suited to each project.
• Client management: Act as the senior point of contact for US customers. Run kickoff meetings, status calls and project reviews, set realistic expectations, and manage scope changes and escalations with clarity and confidence.
• Team leadership: Lead, coach and set goals for the Customer Success Manager. Review account health, prioritise the escalation queue, remove blockers and support their growth.
• Cross-functional coordination: Coordinate with development, QA, design, SEO, paid media and product teams in India. Translate customer needs into clear requirements and acceptance criteria, and make sure teams have what they need to deliver.
• Cross-timezone operations: Design clean handoffs between the US-hours team and the India day team, so work moves forward every day with no dropped threads.
• Risk management: Identify delivery, quality and relationship risks early. Put mitigation and recovery plans in place, and protect customer satisfaction and retention.
• Metrics and reporting: Track delivery KPIs such as on-time delivery, turnaround time, customer satisfaction and escalation volume. Report to leadership on progress, risks and decisions needed.
• Growth support: Work with the customer success and sales teams to spot expansion opportunities and support proposals, estimates and statements of work.
• Continuous improvement: Use AI-assisted tools to improve planning, reporting, documentation and customer communication, and share what works with the team.

Mandatory / Primary Skills

• 8 12 years of experience in project, program or delivery management, including at least 2 years leading a team or managing client-facing delivery.
• Proven experience working with US customers and managing delivery across time zones.
• Strong command of Agile, Scrum or hybrid delivery methods. Certification such as PMP, PMI-ACP, CSM or SAFe is a plus.
• Hands-on experience with project and delivery tools such as Jira, Confluence, Asana or similar, and a working understanding of CI/CD and release processes.
• Excellent spoken and written English, with the ability to present confidently to customers and senior stakeholders.
• Strong planning, prioritisation, negotiation and conflict-resolution skills.
• Willingness to work US-aligned hours on a sustained basis.
• A master s/bachelor's degree business, computer science or a related field, or equivalent practical experience.

Nice To Have

• Experience in SaaS, digital agency or automotive retail environments, including dealership websites, CRM or DMS integrations.
• Familiarity with digital marketing delivery (SEO, Google Ads, Meta, feed-based advertising) and web analytics such as GA4.
• Experience using AI tools to improve delivery, reporting or customer communication.
• Experience managing customer success or support teams.

Success Criteria

• US projects are delivered on time, within scope and to the customer's expectations.
• Customers describe izmocars as organised, transparent and dependable.
• Escalations are resolved quickly, and the same issue does not return twice.
• The Customer Success Manager is confident, well-supported and growing in the role.
• Day and night teams work as one, with clear handoffs and no surprises