AI/ML Project Manager

Optimum Solutions Pte Ltd
Chennai, Tamil Nadu, India

Role Overview:

We are looking for an experienced AI/ML & Personalization Project Manager to drive end-to-end delivery of AI/ML, GenAI, data science, customer personalization, campaign decisioning, and automation initiatives. The role will coordinate business and technology stakeholders to ensure successful implementation, governance, operational readiness, and measurable business outcomes.

Key Responsibilities

  • Manage AI/ML, GenAI, data science, and personalization projects from requirement gathering and planning through development, testing, deployment, and post-production monitoring.
  • Define project scope, timelines, milestones, dependencies, KPIs, risks, and delivery plans.
  • Coordinate with business, marketing, data science, AI/ML engineering, technology, architecture, security, risk, compliance, and operations teams.
  • Drive project governance, maintain project plans, RAID logs, status reports, and stakeholder updates.
  • Coordinate AI model development, validation, experimentation, deployment, monitoring, and lifecycle management.
  • Ensure compliance with AI governance, responsible AI, data privacy, security, regulatory, and model risk requirements.
  • Drive customer segmentation, personalized campaigns, recommendation models, next-best-action strategies, and campaign optimization.
  • Track project delivery and business outcomes, including customer engagement, conversion, revenue uplift, adoption, and operational efficiency.
  • Manage vendor deliverables and ensure smooth transition of implemented solutions into BAU operations.Required Experience & Skills
  • 8+ years of experience in project management, technology delivery, digital transformation, data, analytics, or AI-related initiatives.
  • Proven experience managing AI/ML, GenAI, data science, personalization, customer analytics, or campaign optimization projects.
  • Practical understanding of ML concepts, feature engineering, model validation, experimentation, MLOps, and model lifecycle management.
  • Knowledge of customer segmentation, recommendation engines, propensity models, next-best-action, A/B testing, and campaign measurement.
  • Understanding of AI governance, responsible AI, data privacy, model risk, security, and regulatory requirements.
  • Strong stakeholder management, project planning, communication, risk management, and executive reporting skills.
  • Experience with Agile, Scrum, Waterfall, or hybrid delivery methodologies.
  • Banking, financial services, or fintech experience is preferred.Preferred Tools & Certifications
  • Project Management: Jira, Confluence, Azure DevOps, MS Project.
  • AI/ML Platforms: Azure AI, Azure Databricks, Azure Machine Learning, MLflow.
  • Other Tools: ServiceNow, Microsoft Copilot, Python, SQL, Excel, and campaign management platforms.
  • Certifications: PMP, PRINCE2, SAFe, Agile, PMI-CPMAI, or relevant AI/GenAI certifications.Key Success Measures
  • Successful and timely delivery of AI/ML and personalization initiatives from ideation to production.
  • Measurable improvements in customer engagement, conversion, revenue, and operational efficiency.
  • Completion of governance, risk, security, and compliance approvals.
  • Effective stakeholder management, adoption, and smooth BAU transition.

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Questions about this job

How do I apply for the AI/ML Project Manager job at Optimum Solutions Pte Ltd?

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What skills does Optimum Solutions Pte Ltd want for this AI/ML Project Manager role?

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Is this AI/ML Project Manager job remote or onsite?

This is based in Chennai, Tamil Nadu.

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