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The job description asks for REST APIs and web services, System integrations, Data mapping and transformation, SQL and relational data concepts, Cloud/SaaS architectures, Authentication and authorization, Application environments and deployment lifecycles and Logging, monitoring, and production support. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

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This is based in Greater Bengaluru Area.

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Implementation Lead

Infosys

Greater Bengaluru Area

We are seeking an experienced Senior Technical Project Manager – Healthcare Product Implementation & Customer Success to lead complex healthcare product implementations from technical discovery through integration, deployment, go-live, stabilization, and ongoing customer adoption.

This is not a purely coordination or PMO-focused role. The successful candidate must be technically oriented and capable of understanding solution architecture, APIs, healthcare data exchanges, integration patterns, cloud environments, security considerations, and production issues. The individual should be comfortable with technical deep dives with engineering and architecture teams while translating those discussions into clear decisions, risks, and actions for implementation teams, customer and business stakeholders.

Key Responsibilities

End-to-end technical delivery of healthcare product implementations, from discovery and solution planning through go-live and stabilization.
Partner with Solution Architects and Engineering teams to define the implementation architecture, integration approach, environments, data flows, and deployment dependencies.
Drive implementations involving REST APIs, FHIR APIs, EDI transactions, batch/file integrations, and other healthcare integration patterns, as relevant to the product.
Understand healthcare data flows and common entities such as member/patient, provider, eligibility, claims, encounters, authorization, enrollment, and clinical/administrative data.
Possess a working understanding of modern cloud and SaaS architectures, preferably involving Microsoft Azure.
Understand concepts such as microservices, APIs, databases, queues/events, containers, identity/access management, logging, monitoring, and CI/CD.
Establish the overall testing and release strategy in partnership with engineering, QA, operations, and customer teams.
Coordinate SIT, integration testing, end-to-end testing, performance testing, UAT, regression testing, and production-readiness activities.
Facilitate solution-design and technical-governance discussions.
Maintain alignment between contractual commitments, customer expectations, technical feasibility, and product capabilities.

Required Qualifications

12+ years of overall experience, including significant experience in technical program/project management, product implementation, solution delivery, or technology consulting.
Proven experience leading complex enterprise SaaS or healthcare technology implementations.
Strong technical understanding of:
REST APIs and web services
System integrations
Data mapping and transformation
SQL and relational data concepts
Cloud/SaaS architectures
Authentication and authorization
Application environments and deployment lifecycles
Logging, monitoring, and production support
Experience working directly with architects, engineering teams, QA, DevOps, information security, and customer technology organizations.
Ability to understand architecture and integration diagrams and drive discussions around system dependencies and information flows.
Experience managing releases encompassing development, integration testing, UAT, production deployment, and stabilization.
Strong technical problem-solving and analytical ability.
Excellent executive and customer-facing communication skills.Preferred Technical Qualifications
Hands-on or strong working knowledge of SQL for querying and validating implementation data.
Ability to use tools such as Postman or equivalent API tools to understand/test API interactions.
Experience with Azure or AWS cloud environments.
Familiarity with Swagger/OpenAPI specifications, JSON and XML.
Exposure to CI/CD and DevOps practices.

Measures of Success

Success in this role will include:

Predictable delivery against implementation and go-live commitments
Quality and reliability of customer integrations
Successful completion of technical and production-readiness criteria
Effective management of architecture, integration, data, security, and environment dependencies
Reduction in late-stage technical surprises and go-live blockers
Successful transition from implementation into stable production operations
Customer adoption and satisfaction
Effective resolution of critical customer and production issues
Continuous improvement of implementation methods and technical delivery practices

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