Head of Digital Omnichannel

INSPIRE | EXHILARATE | DELIGHT

Chalhoub Group’s Capability Hub is our technology and innovation hub set up with the vision to unite exceptional talent to build technology and capabilities that elevate luxury experiences and define the future of luxury retail.

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

Lead the Digital Delivery function across the digital commerce portfolio, translating business requirements into clearly defined features and delivery outcomes that enhance customer journeys across the Group’s digital platforms. Oversee delivery across core commerce (checkout and payments), product discovery, mobile apps, digital commerce platforms, and projects, ensuring priorities are translated into executable plans and delivered consistently. Drive strong delivery discipline, cross-functional alignment, and high-quality digital experiences for the Group’s brands.

• Translate the global digital commerce roadmap into a high-velocity delivery portfolio, partner with Dubai to align multi-squad capacity with brand priorities, ensuring predictable, high-quality execution.
• Direct complex delivery initiatives in collaboration with the CPO office, regional brand heads, and joint-venture partners.
• Drive value realization and business outcomes (conversion, AOV, adoption) by optimizing cross-omni dependency matrices, mitigating risks, and ensuring cohesive customer experiences.
• Champion Agile maturity and delivery excellence across the Omnichannel domain.
• Cultivate a high-performing guild of Capability Analysts and Leads, driving continuous improvement in delivery metrics (Sprint Velocity, Predictability Score, Cycle Time) while establishing rigorous Definition of Ready (DoR) and Definition of Done (DoD) standards to eliminate defect escape.
• Responsible for developing the SLA report monthly and presenting this back to the brands to ensure Quality and product SLAs are met on a monthly basis.
• Responsible for billing across all the digital squads, ensuring that development and associated costs are billed to the business teams.
• Manage delivery demand versus squad capacity, ensuring commitments are realistic and dependencies across squads are understood before work is planned.
• Ensure the team of Analysts are focused on business requirements being translated into well-defined features, functional requirements, acceptance criteria and executable delivery outcomes before they enter development.
• Lead PI planning and delivery governance across the digital squads, maintaining objectives, risks, decisions and dependencies in Confluence.

What You’ll Need To Succeed

• 12 to 15 years in digital commerce, and at least 10 years of experience in digital development including leading multi-squad delivery and managing teams.
• Experience delivering digital commerce capabilities across end-to-end e-commerce journeys, including site redesigns, checkout enhancements, core commerce flows, cart and shopping bag management, promotions and pricing, payments, order tracking, mobile apps, product discovery, search, recommendations, and browse-to-buy journey optimization.
• Experience of agile delivery at scale, including PI planning, capacity planning, and delivery governance.
• Experience partnering with senior business stakeholders to agree delivery commitments, SLAs, and priorities.
• Usage proficiency in Jira and Confluence for planning, documentation, and reporting.
• Experience with digital commerce platforms such as Salesforce Commerce Cloud and Shopify.
• Experience of billing, cost recovery, or commercial governance within an internal agency or shared services model.
• Certification in agile delivery, such as Scrum Master or SAFe, is nice to have.
• Preferred Profile: Retail or e-commerce domain experience. Ability to balance strategic thinking with hands-on execution. Profiles such as Head of Digital, Digital Lead, Lead Omnichannel Digital, or Lead of E-commerce.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.