Quality Control Manager, gTech

Google
Gurugram, Haryana, India

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in sales operations, management consulting, business operations, or equivalent strategy and operations experience.
  • 7 years of experience analyzing data and generating business insights.
  • 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.

Preferred qualifications:

  • MBA or Master's degree in a related field or CSCMP certification.
  • Operations Six Sigma, COPC and LEAN certification (or other relevant operations coursework).
  • Experience of AI/ML tools or agentic solutions.
  • Expertise in data and insights.
  • Knowledge of SQL and analytics.

About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Responsibilities

  • Architect and own future-proof quality frameworks to measure end-to-end customer journeys. Establish robust evaluation criteria for the Customer Experience (CX) of agentic solutions, track scalable successes, root-cause complex systemic issues, and ensure broad business impact.
  • Advocate an automation-first strategy by actively developing and deploying tools using AI. Apply a deep understanding of automation to transform quality control, operations, and the day-to-day management of activities.
  • Act as a senior advisor and strategic partner in a highly matrixed, cross-functional, and global environment, driving alignment across senior leadership, engineering, and operational teams.
  • Drive proactive CX improvements by identifying systemic/outlier issues across both human and agentic workflows, translating complex data into strategic insights that heavily influence product development and operational strategies.
  • Evaluate and optimize the application of agentic solutions within operations, ensuring they deliver exceptional customer experiences.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Score my resume against this job, free →

Questions about this job

How do I apply for the Quality Control Manager, gTech job at Google?

Use the apply link on this page: you apply directly with Google on LinkedIn. Before you do, score your resume against this job description on Fitboard. It shows which skills and keywords the job asks for that your resume doesn't show, so you can fix them first.

What skills does Google want for this Quality Control Manager, gTech role?

The job description asks for Bachelor's degree or equivalent practical experience, 7 years of experience in sales operations, management consulting, business operations, or equivalent strategy and operations experience, 7 years of experience analyzing data and generating business insights and 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes. Make sure your resume shows the ones you have, in the words the job uses: applicant tracking systems look for them.

How can I get a job at Google?

Apply to the Google roles that match your experience, and tailor your resume to each job description: for this role that means showing Bachelor's degree or equivalent practical experience, 7 years of experience in sales operations, management consulting, business operations, or equivalent strategy and operations experience, 7 years of experience analyzing data and generating business insights. A resume that matches the job's own keywords is more likely to get past screening. Fitboard scores your resume against this exact job for free.

Is this Quality Control Manager, gTech job remote or onsite?

This is based in Gurugram, Haryana.

Is it free to apply? Does Fitboard charge anything?

Applying is free: you apply directly with Google, and this job page and its apply link cost nothing. Checking your resume against this job is free too, with 3 free scans when you sign in and no credit card needed.

Will you get shortlisted for this role? Check your match free →